Due to our annual warehouse maintenance, the order processing time might experience a delay of up to 15 business days. To serve you better and faster, we are already working on expanding our staff. We apologize for any inconvenience we might have caused and look forward to filling your orders in timely manner. Thank you for your understanding.
Orders are processed and fulfilled daily with the exception of weekends and public holidays.
Orders are usually shipped within 1-5 working days*. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).
*Orders may not ship within 5 days due to busy season, stock issues, lack of order information, billing delays, order verification process, custom products.
Standard International Shipping
- USA, Canada, Australia, New Zealand, Thailand, Europe (Belgium, France, Germany, Finland, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland): 7 to 15 Business Days.
- UK, UAE, Singapore, Europe( Austria, Italy, Czech Republic, Croatia, Denmark, Hungary) : 10 to 21 Business Days.
- Rest of the world: 10 to 30 Business Days.
*Exceptions to some countries apply.
Find out more about delivery to a specific country by contacting us via live chat or by email at firstname.lastname@example.org.
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same
- High season
- Order is pending a credit approval and verification
- A product is currently out of stock
- An order which requires customization
- An order is shipped to remote country
- Order security verification
PACKAGINGIn some instances, an order may be split into different packages for any of the following reasons:
- Weight limit per package: In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery.
- An item may be slightly back-ordered, and shipped later than the rest of the items in an order.
- Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from receipt. Alternatively we can issue you a store credit to place another order. In case you receive a defective/wrong variant item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
In the rare case you receive a damaged product we can re-send you a new one and we will handle all the costs. If you find yourself in this situation, please send us a picture showing the damaged goods at email@example.com and our team will help you right away.
- For your convenience, we may choose to offer you a refund of 30% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time.
- Delivery fees such as DHL Express fees are not eligible for refunds.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
To begin a return please contact us.
Learn more on our FAQ page.