FREE WORLDWIDE SHIPPING
We ship worldwide and we support the costs for all the purchases over 80 USD.
Back in 2018, we only used to ship in the USA, but month after month, we received a lot of requests from Europe and Asia. In order to satisfy all of them, the only solution was to have paid shipping.
However, two years and over 15000 orders later, we managed to negotiate with our shipping carriers and maintain a minimum cost of only $5 for it. If your order amount is over $80, the shipping will automatically be free.
All our packages are insured. If any products arrive damaged we replace them FOR FREE.
We're trying our best to improve our services, and thanks to your feedback, we have become better and better. Damaged packages don't happen anymore, but in the rare case this occurs, feel free to contact us. All you have to do is to e-mail us at firstname.lastname@example.org with some photos or video of the damaged product.
Thanks to our customers' feedback, we're permanently evolving when it comes to both our products and our services. That's why today, all of our products are at their best - but looking for better. The quality of our items is one of the main reasons UDARELY is well known.
Please keep in mind that in case you received a defective/different item, we're happy to accept your return. For any other reason than that, we're not able to accept your return.
All of our images, videos, and descriptions will perfectly describe the products - and we don't allow any difference to occur. We have a department for quality control that takes a look over the items before they're shipped. When you shop from UDARELY, you only receive what you expect.
Most of our products are hand-made, which means some of them might present small imperfections, as you may also see in our product photos. That is not a legitimate reason to apply for a refund/return.
However, if there's anything wrong with your product, please e-mail us at email@example.com and let us know what happened.
100% SECURE CHECKOUT
Our checkout is SSL encrypted to provide top class security for your data. We never store your data and all the transactions are managed by world-leading payment processors.
Are you from USA? Now you can also buy now and pay later. We have partnered with Klarna and Sezzle because life's too short to drink from boring glassware. Buy now, regret never. Cheers!
24/7 CUSTOMER SUPPORT
Contact us via e-mail and we'll get back to you within 24 hours.
Please keep in mind that during busy periods, weekends, or holidays, our reply time may take longer.
Our team's priority is your satisfaction. That is why each member of the Customer Support team is well-trained before starting to work with us.
There is no problem unsolved at UDARELY, so feel free to contact us at any time.
Orders are processed and fulfilled daily with the exception of weekends and public holidays.
Orders are usually shipped within 1-5 working days*. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).
PLEASE NOTE: We usually expect some delays during the last three months of the year (October, November, and December). That's because many carriers are overwhelmed by the number of packages they have to handle every day. Also, many of them are impacted by constantly-changing COVID-19 regulations that slow the process down even more.
During this period, our regular processing time of 1-5 working days will increase to 1-10 working days. However, your order will be processed and fulfilled as soon as possible.
Please note that we are not in control of your package after it was handed to our carriers and we are not responsible for any delays that might occur during the delivery. While many of our orders arrive in the specified time frame, others might have a delay of up to 15 business days.
We appreciate your patience and understanding during the busiest period of the year.
Standard International Shipping
United States, China, Hong Kong, Macao, Thailand, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Australia, New Zealand, Canada: 5 - 15 Business Days.
Croatia, Malta, Singapore, Estonia, Lithuania, Slovenia, Romania, South Africa, Israel, Malaysia, Russia, United Arab Emirates, Cyprus, Greece, Ireland, Latvia, Turkey, Ukraine, Chile: 7 - 21 Business Days.
Rest of the world: 10 - 30 Business Days.
Find out more about delivery to a specific country by contacting us via email at firstname.lastname@example.org.
Due to the requirements of our carriers, many orders will be split into multiple packages. If you order more than 2 glasses (or items) please expect to receive more than one package.