ORDER FULFILMENT

Orders are processed and fulfilled daily with the exception of weekends and public holidays. 
Orders are usually shipped within 1-5 working days*. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).

DELIVERY TIME

Standard International Shipping

  • United States, China, Hong Kong, Japan, Macao, Thailand, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Australia, New Zealand, Canada: 5 - 15 Business Days.

  • Croatia, Malta, Singapore, Estonia, Lithuania, Slovenia, Romania, India, South Africa, Israel, Malaysia, Russia, United Arab Emirates, Cyprus, Greece, Ireland, Latvia, Turkey, Ukraine, Chile: 7 - 21 Business Days. 

  • Rest of the world: 10 - 30 Business Days.

Find out more about delivery to a specific country by contacting us via email at info@udarely.com. 

PACKAGING

Due to the requirements of our carriers, many orders will be split into multiple packages. If you order more than 2 glasses (or items) please expect to receive more than one package. 

HASSLE-FREE RETURNS

In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 30 days from receipt. Alternatively, we can issue you a store credit to place another order. In case you receive a defective/wrong variant item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
In the rare case you receive a damaged product we can resend you a new one and we will handle all the costs. If you find yourself in this situation, please send us a picture showing the damaged goods at info@udarely.com and our team will help you right away.

 

Notes:

  • Delivery fees such as DHL Express fees are not eligible for refunds.
  • Late returns shipped beyond 30 days from receipt will not be collected and will return back to you.