ORDER FULFILMENTOrders are processed and fulfilled daily with the exception of weekends and public holidays.
Orders are usually shipped within 1-5 working days*. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).
COVID-19* Some orders might experience a processing delay of a few business days due to a lack of stock or a high demand on an item from the order. We appreciate your patience during this special situation.
Please note that processing time might get delayed for the following reasons:
- Billing and shipping addresses are not the same
- High season
- Order is pending a credit approval and verification
- A product is currently out of stock
- An order which requires customization
- An order is shipped to a remote country
- Order security verification
Delivery during COVID-19
We currently can accept orders from worldwide but we are only able to ship orders to USA, United Kingdom, Australia, Canada, France, Germany, Spain, Italy, Austria, Poland, Netherlands, Hungary, Sweden, Czech Republic, Denmark, Belgium, Luxembourg, Portugal, Romania, Japan, Thailand, New Zealand, Turkey, Switzerland, Finland. Orders from other countries will be processed at the end of this period.
As COVID-19 continues to expand, many countries experience border closures or potential disruptions in the operation process of our final carriers. This might lead to unexpected delays in the final delivery stage of some packages.
As the ever-changing situation and government measures are implemented differently for each country, we are not able to predict or avoid any delays that might occur in some of our orders during the transit of the destination country.
At this time, we are aware of delays in our USA and Australia orders.
Thank you for your understanding.
Standard International Shipping
United States, China, Hong Kong, Japan, Macao, Thailand, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Australia, New Zealand, Canada: 5 - 15 Business Days.
India, Israel, Malaysia, Russia, Singapore, United Arab Emirates, Vietnam, Croatia, Cyprus, Greece, Ireland, Latvia, Malta, Romania, Turkey, Ukraine, South Africa, Chile, Colombia, Mexico: 7 - 21 Business Days.
Rest of the world: 10 - 30 Business Days.
Find out more about delivery to a specific country by contacting us via email at email@example.com.
Due to the requirements of our carriers, many orders will be split into multiple packages. If you order more than 2 glasses (or items) please expect to receive more than one package.
In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from receipt. Alternatively, we can issue you a store credit to place another order. In case you receive a defective/wrong variant item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
In the rare case you receive a damaged product we can resend you a new one and we will handle all the costs. If you find yourself in this situation, please send us a picture showing the damaged goods at firstname.lastname@example.org and our team will help you right away.
- For your convenience, we may choose to offer you a refund of 20% of the product value in exchange for the product to stay with you. This way, you avoid possible shipping costs and also save valuable time.
- Delivery fees such as DHL Express fees are not eligible for refunds.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
- To begin a return please contact us.
- Learn more on our FAQ page.