Yes, you can still order from our website as usual. Several products in our store are not available in this period and they are marked as 'Temporarily not avaiable'. After this period ends all the products will become available again.
We are still processing orders in 1-5 business days. However, some of the orders might experience a short delay due to our reduced work capacity. Once your order has been shipped, you'll receive a confirmation e-mail along with tracking number(s).
We currently can accept orders from worldwide but we are only able to ship orders to certain countries. Please see more details on our Shipping Page.
To learn more about our delivery times please check out our Shipping Page.
Yes we do. Most of our items are available and ready to be shipped to over 150 countries worldwide. Some items, however will only be available for shipping to specific countries only.
To learn more about our delivery times please check our Shipping Page.
In order to provide the best prices and flexible international shipping options, all orders are shipped directly from our warehouses in Europe and overseas, using a range of International couriers. In most cases, if you order more than one product, we will ship all products in different packages.
Questions? Please contact us and we'll get back to you within 24.
Absolutely. Sharing is awesome. Just use the new address when checking out.
Udarely was founded in Delaware, USA.
An order may be split into different packages for any of the following reasons:
- Weight limit per package. In order to provide Free Worldwide Shipping and ensure that you receive your order at earliest, we use time and cost efficient ways of delivery. - An item may be slightly back-ordered, and shipped later than the rest of the items in an order. - Because we are serviced by different warehouses, an order with multiple items may be shipped from the different warehouses due to varying stock inventory between the warehouses.
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of the incorrect/insufficient address provided during checkout or because of refusal to pay import taxes.
Requests for refunds for unclaimed items are subject to a $20 restocking fee. You may also ask for the package to be reshipped out to you for a $20 USD re-delivery fee to cover postage costs for Standard Shipping or equivalent fee to cover the initial Express Shipping Costs if the order is reshipped again to you.
For the majority of our orders import fees are not collected. We strive to make sure these fees are prevented. In rare circumstances, when it does happen, Udarely is not responsible for any custom charges made in the country of destination as we do not have any control over these kind of factors.
If you find yourself in this situation don't worry, as your order might got delayed for one of the following reasons:
- Billing and shipping addresses are not the same. - Order is pending a credit approval and verification. - A product is currently out of stock. - An order which requires special customization. - An order is shipped to remote country.
To find out more about your order status please contact us.
Udarely will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it - Udarely will not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address. In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier or local post office and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."
If you find yourself in this situation please email us and our support team will gladly assist you as soon as possible.
Yes. In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the moment it was received. Alternatively we can issue you a store credit to place another order.
1. Send us 1-2 pictures of the item(s) and explain the reason for the refund as detailed as possible at firstname.lastname@example.org. Please insert your order number in the email subject.
2. You will receive via email the return address. Once you receive the return address, please ship the item(s) via a courier of your choice within 14 days of receiving the product. We require tracking number for the return, as lost in return items are not eligible for reimbursements.
3. Once the item is returned to our warehouse you will receive a refund notification. Please allow 10-25 business days for the refund to appear in your account.
In case you received a defective item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
Yes, you may request order cancellation by emailing us.
PLEASE NOTE We strive to provide the best shipping times, that's why we may ship your order within hours and we can't give you an exact deadline until you can cancel your order. If your item has been already shipped, cancellation will not be available.
If you find you find yourself in this situation please e-mail us at email@example.com including 1-2 images of the broken glasses. Please make sure to also include your order number in the title of the e-mail. You can apply for a free re-shipment for the broken goods or apply for a refund. Our support team will help you with a solution as soon as possible.
The decision to reject your credit card payment is typically made by your card issuing bank (not by Udarely). To protect your security and privacy, your bank cannot provide Udarely detailed reasons for why your payment was declined. Because of this, you will need to contact your bank directly to solve most credit card related payment issues.
TOP 7 REASONS WHY CARDS ARE REJECTED
1. The transaction was blocked by the payment server because it didn’t pass all the risk checks. 2. Insufficient Funds 3. Referred 4. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card) 5. Expired card 6. Fraud suspicion 7. Declined by bank (no specific reason provided)
We respect your privacy. We never share your payment information with any third party.
Yes. All orders placed on Udarely are backed by our 100% Money Back Guarantee and all orders paid via Paypal are also backed by Paypal's Buyer Protection Program. Find out more here.